My Copa Post
My Copa Post
The purpose of these terms and conditions is to provide the Virtual Mailbox service known as Copa Airlines Post. This service allows Copa Airlines Post members to receive in Panama City, either in Copa Airlines Post electronic lockers, at their home, at designated Copa Airlines offices, or at any other authorized center (depending on preference and availability), purchases of items made online from international retailers. The member will have a physical address or a post office box (P.O. Box) in Miami, Florida, provided by Copa Airlines Post, to which their purchases may be sent. By registering with Copa Airlines Post, the member accepts the terms and conditions of this agreement. Copa Airlines Post reserves the right to refuse admission to any member.
Definitions:
Carrier: The airline or cargo operator that transports the goods.
Virtual Mailbox: A physical space with an address in the United States to which members may send documents, packages, or merchandise.
Physical Mailbox: A physical space in Panama City where the member may collect the purchased merchandise without assistance.
Pre-alert: Advance information provided by the customer, including invoice details, customer number, package tracking number, and product description.
Declared value: The value for which the merchandise is insured, which must be equal to the value shown on the invoice and may never exceed the value declared for customs purposes.
Requirements for registration with Copa Airlines Post:
A duly registered individual or legal entity, who must complete the registration form and accept the terms and conditions of this agreement. Once the registration process has been completed, the member will be assigned a virtual mailbox number with the CARRIER's address, which will be notified by Copa Airlines Post via email.
At the time of registration and in order to use the service, the member must enter the information requested on the Copa Airlines Post website.
THE CARRIER guarantees delivery within the terms stated on the website, except when, due to causes not attributable to THE CARRIER, flights or delivery are delayed, or due to other circumstances.
Service Fees:
Service fees will vary depending on weight and dimensions. They can be found on our website: https://www.copapost.com/calculadora.html
Customs Procedures:
Copa Airlines Post members agree to ensure that each item in the shipment is properly described. Copa Airlines Post will carry out the corresponding customs procedures.
Copa Airlines Post shall not be held responsible if the shipment is held by Customs, its value is questioned, or any other issue is raised by the Authorities. If a shipment is held by Customs, Copa Airlines Post will notify the customer by email at the address provided in the member's account.
For customs clearance and tax calculation purposes, Copa Airlines Post will use the information (description and value, among others) stated on the commercial invoice accompanying the shipment upon its receipt in Miami, Florida, where the virtual mailbox is located.
Package Delivery:
The shipping time provided by THE CARRIER is calculated from the time the merchandise is received at THE CARRIER's post office box in Miami, Florida, until it reaches its final destination.
The member will have the option to pre-alert their package shipment. To pre-alert a package, the member must complete the available fields on the website, in the "Create Pre-Alert" section, attaching the purchase invoice. Failure to pre-alert may cause delays in the arrival time of the package.
Collection of Merchandise:
The member will be notified once their merchandise is available for collection or delivery.
If the member wishes for a third party to collect the package, they must send a signed authorization, together with their personal identification card or passport, to the email address copapost@copaair.com, indicating the details of the person who will collect the package.
If the member requests that a transportation company collect the package, they must send a signed authorization 24 hours in advance, together with their personal identification card or passport, to the email address copapost@copaair.com, indicating the name of the company.
Once the merchandise is available for collection by the member, they will have a period of thirty (30) calendar days to collect it. Once the 30-calendar-day period has elapsed, THE CARRIER reserves the right to destroy the merchandise, and the member releases THE CARRIER, its agents, employees, contractors, and other interested parties from any liability, waiving any action, proceeding, lawsuit, or claim, regardless of its nature or purpose, arising from or related to the destruction of the package.
The periods indicated will apply both to merchandise available for collection and to merchandise that, having been dispatched for delivery once, could not be delivered because no one was present at the address to receive it.
In the Event of a Claim:
COPA AIRLINES' liability for damage to or loss of merchandise is limited to the declared value of the transported merchandise, which will be agreed upon on each occasion. In the event of delay, COPA AIRLINES' liability is limited to the amount of freight paid by the subscriber from Miami, Florida to the destination, plus the fuel surcharge.
Upon collecting the package and signing the acceptance, the member acknowledges that the package has been received in perfect condition and waives any subsequent claim.
Any limitation of liability applicable to COPA AIRLINES shall also apply to its agents, employees, and representatives.
No agent, employee, or representative of COPA AIRLINES or the carrier is authorized to modify, alter, or waive any of the provisions of these terms and conditions.
No claim for damage, delay, or loss of goods shall be valid unless the person authorized to deliver them submits a written claim to COPA AIRLINES. Likewise, no claim for damage to or delay of the goods may be submitted unless the service has been paid for.
COPA AIRLINES shall not be responsible for merchandise that is incorrectly addressed to our warehouse in Miami, Florida. Likewise, COPA AIRLINES shall not be responsible if the customer provides incorrect information regarding the destination address, and the customer shall bear any additional costs resulting from this error.
The purchase of products that the customer directs to the mailbox shall be the customer's sole and direct responsibility. Therefore, COPA AIRLINES shall not be responsible for any financial obligations arising from payment for the products, packaging, insurance, or transportation thereof from the supplier's facilities to the assigned mailbox.
If the merchandise arrives at the mailbox without a commercial invoice, the customer agrees to provide a declaration of value for the shipment.
The customer shall also be responsible for additional customs expenses, taxes, and other additional charges, such as reprocessing fees, when the value declared on the invoice or declaration of value is lower than the value estimated by the authorities and this results in a proposed adjustment to the invoice value or a change in the customs clearance procedure.
COPA AIRLINES reserves the right to refuse admission to its customers and may cancel accounts that are abandoned, inactive, have a history of fraud, are used for illegal activities, are used by the customer to insult or mistreat employees or the company, contain false information, are opened for a purpose other than the contracted logistics services, or belong to customers with outstanding debts.
The customer agrees to provide truthful information that allows for full identification and contact. Persons who use information that does not belong to them shall be responsible for the consequences thereof and for any penalties established by the laws of the United States for this type of offense.
This agreement is non-transferable, and the subscriber agrees to comply with the above clauses. Otherwise, THE CARRIER reserves the right to terminate the agreement, and any annual fee, if applicable, will not be refunded.
Terms and Conditions for the accrual of ConnectMiles miles with the Copa Post service.
These Terms and Conditions govern exclusively the use and redemption of ConnectMiles miles to access eligible Copa Post services. Accordingly, they do not govern the accrual of miles or any other benefit other than those expressly contemplated in this document.
Participation in this benefit implies acceptance of these Terms and Conditions, of the General Terms and Conditions of the ConnectMiles Program, and of the specific conditions applicable to the redemption of ConnectMiles miles in the Copa Post service.
1. Participation in the benefit
Copa Post customers who are enrolled in the ConnectMiles Program and who correctly register their ConnectMiles number in their Copa Post account may participate.
Enrollment in ConnectMiles is free and must be completed through the Program's official channels. To receive miles, the customer must keep both their Copa Post account and their ConnectMiles account active at the time the accrual is processed.
Participation is individual. The customer may not accrue miles on behalf of third parties, except in cases expressly permitted by ConnectMiles.
2. Registering the ConnectMiles number
The customer is responsible for correctly entering their ConnectMiles number through the channels enabled by Copa Post.
The first name, last name, and other details registered with Copa Post must match the data on the beneficiary's ConnectMiles account. Copa Post and ConnectMiles may request additional information to validate the customer's identity and ownership of the account.
The ConnectMiles number must be registered in the Copa Post account before the shipment is invoiced and paid for.
Copa Post will not be responsible for the failure to accrue miles when:
Each shipment may generate miles for only one ConnectMiles account.
3. Accrual of miles
ConnectMiles members will accrue one (1) mile for every US dollar (USD 1.00) of freight invoiced and paid for eligible Copa Post services.
Miles will be calculated on the net freight value, after applying discounts, credits, returns, or adjustments.
When the eligible amount includes fractions of a dollar, the number of miles will be rounded up to the next whole number. For example, an eligible freight charge of USD 15.25 will generate sixteen (16) ConnectMiles miles.
The accrual rate may be modified in accordance with these Terms and Conditions. The applicable rate will be the one in effect on the shipment's invoice date.
4. Charges that accrue miles
Accrual will apply solely to the amount corresponding to freight.
5. Eligible shipments
Shipments processed under the service types authorized for Copa Post that are duly invoiced and paid for will be eligible.
The creation of a waybill or the receipt of a package at Copa Post facilities does not, by itself, generate the right to receive miles.
6. Accrual of miles (crediting)
Miles will be processed once the shipment has been correctly invoiced and paid in full, and provided the customer has a valid ConnectMiles number registered.
Crediting may take up to twenty-one (21) business days, counted from the date on which the shipment payment is correctly applied in the system.
For these purposes, Saturdays, Sundays, and official holidays of the Republic of Panama will not be considered business days.
Credited miles may be viewed in the member's account statement through ConnectMiles' official channels.
Miles accrued through Copa Post will be redeemable miles and will not be considered qualifying miles or qualifying segments for achieving or maintaining PreferMember status, unless ConnectMiles expressly indicates otherwise.
7. Permanent benefit for the first shipment
Every new eligible Copa Post customer will receive two hundred fifty (250) ConnectMiles miles for their first shipment, provided that:
The two hundred fifty (250) miles will be awarded only once per customer and ConnectMiles account. This is a permanent benefit, subject to the term of Copa Post's mileage accrual program and to these Terms and Conditions.
Miles awarded for the first shipment are not transferable or redeemable for cash and will be subject to the general conditions of the ConnectMiles Program.
This benefit may be accrued together with the miles generated by the eligible freight value of the first shipment, unless Copa Post or ConnectMiles expressly indicate otherwise.
8. Adjustments, cancellations, and refunds
When a shipment or invoice is cancelled, voided, refunded, or adjusted, Copa Post and ConnectMiles reserve the right to withdraw, reverse, or modify the miles previously credited to the participant.
In the event of a partial refund, the number of miles equivalent to the refunded amount will be deducted. In the event of a full refund, all miles credited as a result of the corresponding transaction will be reversed.
Likewise, Copa Post and ConnectMiles may correct, adjust, or reverse any mileage accrual made in error, due to duplication, system failures, incorrect information, or any other circumstance that resulted in an improper accrual.
9. Misuse or fraud
Copa Post and ConnectMiles reserve the right to review transactions and accounts when there are indications of:
When an irregularity is detected, Copa Post and ConnectMiles may suspend the accrual, withdraw the miles awarded, cancel the customer's participation in the benefit, or suspend their account, without prejudice to other applicable measures.
10. Nature and use of miles
ConnectMiles miles have no monetary value and cannot be exchanged for cash.
Their use, transfer, donation, purchase, validity, expiration, and redemption will be governed by the Terms and Conditions of the ConnectMiles Program in effect at the time of the transaction.
The accrual of miles through Copa Post does not constitute a discount on the service and does not replace the customer's payment obligations.
Miles are not the property of the member and may not be subject to financial claims, unless applicable law provides otherwise.
11. Validity of miles
The validity and expiration of miles accrued through Copa Post will be subject to the rules in effect under the ConnectMiles Program.
Copa Post will not be responsible for the expiration of miles caused by inactivity of the ConnectMiles account or by failure to comply with the Program's established conditions.
12. Modifications to the benefit
Copa Post and ConnectMiles reserve the right to modify, limit, suspend, or terminate this benefit, in accordance with applicable law.
Modifications may include:
Modifications will be communicated through official channels and will take effect on the date indicated. Continued use of the benefit after it takes effect will constitute acceptance of the new conditions, where permitted by applicable law.
13. Termination of participation
Copa Post and ConnectMiles may suspend or cancel a customer's participation when the customer:
Termination of participation will not exempt the customer from paying outstanding amounts nor prevent the withdrawal of miles credited incorrectly.
14. Liability
Copa Post will not be responsible for delays, errors, or failures in accrual caused by incorrect or incomplete information provided by the customer, temporary system failures, validation processes, suspension, cancellation, or inactivity of the ConnectMiles account, or by any circumstance beyond its reasonable control.
In the event of a discrepancy relating to accrual, the invoicing, payment, and crediting records maintained by Copa Post and ConnectMiles will prevail, without prejudice to any documentation the customer may submit to support their claim.
15. Acceptance of the terms
By registering their ConnectMiles number with Copa Post or requesting the accrual of miles, the customer declares that they know and accept:
For inquiries or requests related to the accrual of miles, the customer may contact Copa Post through its official channels.
16. Related documents
Please take the following considerations into account when using the Copa Post service:
Restricted or HAZMAT-classified goods:
Certain items may be classified as restricted goods or hazardous materials (HAZMAT) under international air transport regulations.
These shipments:
Products that may be classified as restricted or HAZMAT include, among others:
No more than four cells or two batteries may be shipped per package.
The following are not accepted for transport: defective, reconditioned or restored lithium-ion batteries, or those intended for replacement, recycling or disposal purposes, whether transported individually or as part of equipment.
Copa Post reserves the right to reclassify any shipment according to the applicable regulations.
Prohibited items:
Import duties in Panama:
According to Panamanian Customs regulations, imports with a CIF value exceeding USD 100.00 may be subject to import duties and customs charges.
Additional documentation:
Some products may require additional documentation or special permits for customs clearance in Panama, depending on their nature.
This may include, among others:
Due to their nature, some products may require additional permits or procedures prior to importation. Below are some examples:
Procedures before the Food and Health Authority
| Product | Documents | Estimated time |
|---|---|---|
| Medicines (personal use) | Air Waybill · Invoice · Medical prescription (Panamanian doctor) · ID card/passport · Release letter | 3–5 days |
| Medicines (commercial importation) | MINSA Health Registration · Certificate of Free Sale · Import Permit · Packing List · Air Waybill and Invoice | Variable (depending on review) |
| Supplements (personal use, ≤3 kg) | Invoice · ID card/passport · Product photos · Technical data sheet · Release letter, 3 kg per waybill | 4–5 days |
| Supplements (commercial importation) | MINSA Health Registration · Invoice · Certificate of Free Sale · Certificate of Analysis · Packing List | Variable |
| Food products (personal use, ≤5 kg) | Invoice · ID card/passport · Product photo | 3–4 days |
| Food products (commercial importation) | MINSA Health Registration · Invoice · Certificate of Free Sale · Certificate of Origin (if applicable) · Phytosanitary/safety permit · Packing List | Variable |
| Cosmetics (personal use) | Invoice · Air Waybill · ID card/passport · Release letter | Max. 6 units (≤500 ml/month) |
Copa Airlines Post is committed to providing the best service to its customers, ensures the privacy of the data and information provided through the use of this website, and guarantees to take the appropriate measures so that said information is used only In order to provide a better service to its clients, adapting it to their interests and needs.
Copa Airlines Post will not sell or share any part of the information, unless a competent authority requires it, however, Copa Airlines and its affiliates will use this information for communication purposes.
We may obtain information about you from a variety of sources, including information that we obtain directly from you, as well as information that we collect when you visit our website, use our services, or contact us.
We collect personal information from the following categories:
We obtain information directly from you in the following situations:
Copa Airlines Post has a privacy policy to protect the information of its customers by faithfully complying with the laws relating to data protection. By providing us with your information, you are consenting to the use of your data to provide you with a better service.
For personal information collected by Copa Airlines Post, our clients have the following rights:
For more details about the services we provide, contact us at: copapost@copaair.com
For more details on the personal information we collect, please contact us at: privacidad@copaair.com